<p>Requirements:<br> • Typically requires proven knowledge of Linux Server management experience<br> • Knowledge of Email systems and Networking experience in a technical support/help desk environment<br> • Proven understanding of email, TCP/IP, HTTP, SSH, DNS, SMTP, FTP, LDAP, Linux, MySQL & Exchange<br> • Ability to independently troubleshoot software applications and complex distributed system environments involving multiple configurations and protocols<br> • Solid experience in problem analysis and resolution of software problems<br> • Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success<br> • Ability to handle clients professionally during all interfaces<br> • Proven experience hosting WebEx or other remote hosting tools for customer troubleshooting sessions<br> • Strong written and verbal communication skills<br> • Candidates should be flexible working evening and weekend shifts<br></p>