Position Title: Customer Relations Executive (CRE)
Department: Client Relations
Job Type: Full-time
Location: Office-based (occasional travel to client sites)
About the Role:
We are looking for a Customer Relations Executive (CRE) to manage relationships with healthcare clients and ensure successful onboarding, training, and support for our Hospital Information Management System (HIMS) software. You’ll act as the main point of contact for clients, helping them get the most value from our solutions.
Key Responsibilities:
* Onboard new healthcare clients and provide product training.
* Build strong client relationships and ensure ongoing satisfaction.
* Troubleshoot software issues and coordinate with support teams.
* Conduct product demos, webinars, and workshops.
* Gather client feedback to help improve our software.
* Assist sales team with product presentations and client queries.
Requirements:
* Bachelor's degree in Healthcare, IT, Business, or related field.
* Experience with healthcare software, CRM tools, and client support.
* Strong communication, training, and problem-solving skills.
* Knowledge of healthcare workflows and compliance standards (HIPAA, GDPR) is a plus.
<p>Position Title: Customer Relations Executive (CRE)<br> Department: Client Relations<br> Job Type: Full-time<br> Location: Office-based (occasional travel to client sites)<br></p> <p>About the Role:<br> We are looking for a Customer Relations Executive (CRE) to manage relationships with healthcare clients and ensure successful onboarding, training, and support for our Hospital Information Management System (HIMS) software. You’ll act as the main point of contact for clients, helping them get the most value from our solutions.<br></p> <p>Key Responsibilities:<br> * Onboard new healthcare clients and provide product training.<br> * Build strong client relationships and ensure ongoing satisfaction.<br> * Troubleshoot software issues and coordinate with support teams.<br> * Conduct product demos, webinars, and workshops.<br> * Gather client feedback to help improve our software.<br> * Assist sales team with product presentations and client queries.<br></p> <p>Requirements:<br> * Bachelor's degree in Healthcare, IT, Business, or related field.<br> * Experience with healthcare software, CRM tools, and client support.<br> * Strong communication, training, and problem-solving skills.<br> * Knowledge of healthcare workflows and compliance standards (HIPAA, GDPR) is a plus.<br></p>