CRE- Customer Relationship Executive

About this role

Position Title: Customer Relations Executive (CRE) Department: Client Relations Reports to: Client Success Manager Job Type: Full-time Location: Coimbatore. Job Overview: The CRE will be responsible for building and maintaining strong relationships with healthcare institutions, supporting the implementation and adoption of our Hospital Information Management System (HIMS) software, and ensuring a seamless customer experience throughout their journey with our software solutions. As a CRE, you will work directly with healthcare providers and clients to understand their needs, offer support, and help them maximize the value of our software. You will act as the primary point of contact for clients, ensuring that they receive timely support and that their requirements are addressed efficiently. Key Responsibilities: 1. Customer Onboarding and Support: o Assist in the onboarding process of new clients and ensure smooth implementation of HIMS software. o Provide training and demonstrations to users of healthcare institutions on how to use the HIMS software effectively. o Address technical issues and troubleshoot problems related to HIMS functionalities. 2. Relationship Building: o Foster and maintain long-term relationships with healthcare clients (hospitals, clinics, medical institutions). o Serve as the main point of contact for clients, ensuring their satisfaction with the product. o Conduct regular check-ins with clients to understand their needs, gather feedback, and resolve any issues. 3. Product Support and Maintenance: o Provide ongoing technical support and maintenance assistance to healthcare institutions using the HIMS software. o Collaborate with the Product Support Team to address escalated technical issues and provide timely solutions. o Communicate product updates, new features, and software improvements to clients. 4. Customer Feedback and Product Enhancement: o Gather feedback from clients to understand their requirements and challenges, providing this information to the development team for future software updates. o Help translate client needs into actionable insights for the product team to enhance the software. 5. Client Training and Workshops: o Organize training sessions, webinars, and workshops for clients to improve their understanding of the software. o Create and update product documentation, user guides, and training materials. 6. Troubleshooting & Problem Solving: o Work closely with the Technical Support Team to help identify, troubleshoot, and resolve any software-related issues promptly. o Assist clients in understanding any issues related to data entry, software bugs, or system errors. 7. Sales Support: o Assist the Sales Team in identifying new business opportunities and provide product information during the sales process. o Help in demonstrations of the HIMS software to potential clients. 8. Reporting and Documentation: o Maintain accurate records of customer interactions, issues, and resolutions. o Provide regular updates to the management team regarding customer satisfaction, issues, and feedback. o Prepare reports on service levels, issue resolutions, and client feedback. 9. Compliance and Standards: o Ensure compliance with relevant healthcare regulations, data privacy laws, and security standards (e.g., HIPAA, GDPR). o Ensure that the HIMS software is being used in accordance with company policies and industry standards. Key Skills and Qualifications: 1. Educational Background: o A bachelor’s degree in healthcare management, Information Technology, Business Administration, or related field. o Additional certifications in healthcare management systems, software training, or customer service is a plus. 2. Technical Skills: o Basic understanding of healthcare software and information systems. o Proficiency in CRM tools (Customer Relationship Management) and ticketing systems. o Familiarity with hospital workflows, patient management systems, and medical data processing. 3. Interpersonal Skills: o Strong communication skills (both written and verbal). o Ability to effectively present product demos and conduct training sessions. o Strong problem-solving abilities, attention to detail, and customer-first mindset. o Ability to work independently and as part of a team in a fast-paced environment. 4. Soft Skills: o Customer-centric approach with a focus on delivering a high-quality customer experience. o Strong interpersonal skills, with the ability to build rapport and trust with healthcare clients. o Patience and empathy when dealing with clients and troubleshooting issues. o Excellent time management and organizational skills. 5. Knowledge of Healthcare Industry: o Understanding of healthcare workflows, hospital management systems, and medical terminology. o Knowledge of data privacy regulations and compliance standards (e.g., HIPAA, GDPR)

Skills

• CRE
• Communication
• Healthcare
• Client Handling
• Relationship Executive
• Sales
• Marketing
• BDM
• BDE
• Business Development
• EMR
• HIPAA
• CRM
• healthcare management systems