Implementation & Client Support Lead
We are looking for an experienced Implementation & Client Support Lead to manage end-to-end software implementation, client onboarding, and ongoing customer support for our HIMS/EHR solutions.
- Coimbatore
- Permanent
- 4–10 years
About this role
*Key Responsibilities:* - Lead client onboarding, software implementation, configuration, and deployment. - Coordinate with clients to understand requirements and ensure smooth go-live. - Manage client support activities, issue resolution, and escalations. - Coordinate with development and QA teams to resolve technical issues. - Conduct product training and demonstrations for doctors, hospital staff, and administrators. - Monitor implementation timelines, client satisfaction, and support SLAs. - Build strong client relationships and ensure customer retention. *Desired Skills:* - 4–8 years of experience in software implementation and client support. - Experience in Healthcare IT / HIMS / EHR preferred. - Strong team coordination, communication, and problem-solving skills. - Ability to manage multiple client implementations and support teams. - Willingness to travel to client locations as required.
Skills
- Implementation Engineer
- Client Handling
- Client Support
- Customer Management
- Team Handling
- Demo
- Software Demo
- Presentation