Service Advisor - Mechanical

About this role

ob Title: Service Advisor – Mechanical Department: After Sales / Service OEM Exposure: VW / Skoda / MG / Kia / Toyota Location: [Dealership / Service Center Location] Qualification: Diploma / BE (Mechanical / Automobile) Languages: English + Local Language License: Valid Driving License (Preferred) Job Summary The Service Advisor – Mechanical acts as a key interface between customers and the workshop, ensuring accurate diagnosis, transparent communication, timely service delivery, and high customer satisfaction in line with OEM standards. Key Responsibilities Greet customers and understand vehicle concerns related to engine, transmission, brakes, suspension, steering, and mechanical systems Prepare job cards, estimate repair costs, and explain service procedures clearly to customers Coordinate with technicians and workshop controllers for accurate diagnosis and timely repairs Ensure adherence to OEM service processes, checklists, and quality standards Follow up on service progress, approvals, and delivery timelines Explain completed work, replaced parts, and preventive maintenance at vehicle delivery Handle customer complaints, warranty cases, and repeat concerns effectively Promote value-added services, service packages, and AMC/extended warranty Maintain service records in DMS (Dealer Management System) Achieve CSI (Customer Satisfaction Index) and service revenue targets Technical Skills Strong understanding of automotive mechanical systems Ability to interpret technician diagnosis and repair recommendations Knowledge of OEM service manuals and standard repair procedures Basic familiarity with diagnostic tools and OBD systems Understanding of warranty policies and recall procedures

Skills

• Service Advisor – Mechanical
• estimate
• OEM
• DMS
• CSI