Service/Technical Trainer

About this role

Job Title: Service / Technical Trainer Department: Training & Development / After Sales OEM Exposure: VW / Skoda / MG / Kia / Toyota Qualification: Diploma / BE (Mechanical / Automobile / Electrical) Travel: Willing to travel within region (Mandatory) Job Summary The Service / Technical Trainer is responsible for designing and delivering technical training programs for service advisors and technicians to ensure adherence to OEM standards, improve workshop efficiency, and enhance customer satisfaction. Key Responsibilities Conduct technical training programs for technicians and service advisors (Classroom & Hands-on) Train on engine, transmission, braking, suspension, electrical, and diagnostic systems Deliver training on OEM service processes, repair manuals, SOPs, and best practices Support new model launches, technical updates, recalls, and service campaigns Assess trainee performance through tests, evaluations, and on-job assessments Identify skill gaps and recommend training needs based on workshop performance Coordinate with OEM, dealerships, and regional service teams Develop and update training materials, presentations, manuals, and job aids Ensure compliance with IATF / ISO standards and safety guidelines Support continuous improvement, productivity, and quality enhancement initiatives Technical Skills Strong knowledge of automotive systems (ICE / Hybrid / EV – preferred) Hands-on experience with diagnostic tools, scan tools, and fault analysis Ability to interpret service manuals, wiring diagrams, and repair procedures Knowledge of OEM warranty policies and service processes Exposure to DMS and LMS platforms (added advantage) Training & Presentation Skills Excellent communication and facilitation skills Ability to simplify complex technical concepts Experience in classroom, virtual, and on-job training delivery Confident in presentations and technical demonstrations Behavioral Skills Coaching and mentoring mindset Analytical and problem-solving skills Strong stakeholder management Self-driven with high ownership Preferred Experience Prior experience as Technical Trainer / Master Technician / Training Lead OEM dealership or regional training center exposure

Skills

• Technical
• service advisors
• OEM
• IATF
• ISO